tag:blogger.com,1999:blog-5611853503246406638.post2387877249442383457..comments2024-02-09T05:19:09.269-05:00Comments on Simple Marketing Blog: Connecting With Customers: Nufloors AdviceCB Whittemorehttp://www.blogger.com/profile/03737846177421292411noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5611853503246406638.post-47861854564773225492010-10-27T13:47:24.153-04:002010-10-27T13:47:24.153-04:00Becky,
Those are important points you make - espe...Becky,<br /><br />Those are important points you make - especially that even non-customer-facing employees affect the customer experience.<br /><br />Thanks for sharing your wisdom.<br /><br />You rock big time!<br /><br />Best,<br />CBCB Whittemorehttps://www.blogger.com/profile/03737846177421292411noreply@blogger.comtag:blogger.com,1999:blog-5611853503246406638.post-88366505767832929152010-10-24T18:26:58.353-04:002010-10-24T18:26:58.353-04:00Glad you had such a great event up in Canada!
Co...Glad you had such a great event up in Canada! <br /><br />Connecting with customers definitely starts with listening to them, then taking action based on what they tell you. In order to make it ongoing, it is important to track "customer connection" as a part of every employee's performance measures. Even employees that aren't customer-facing still contribute to the customer experience in some way.<br /><br />Looking at the experience from the customer's perspective, getting customer feedback, and making each employee responsible for customer satisfaction will go a long way towards connecting with customers and growing those relationships over time.<br /><br />Thanks for this post, CB - you rock!Becky Carrollhttp://customersrock.netnoreply@blogger.com