Have you marked your calendars? Have you purchased your tickets? I'm talking Social Media Club North Jersey on 5/25/10 for an event you do NOT want to miss! It's titled “I love you. I hate you. Customer feedback in a social world.” I'm leading the discussion about the dynamics of engaging with customers via social networks.
Here's a link to the press release: How To Manage Social Reputation.
Here are the nitty gritty details on Customer Feedback In a Social World:
+ Date: Tuesday May 25, 2010
+ Time: 8am to 10am
+ Location: Houlihan's in Secaucus
Most important, here is a link to the EventBrite site so you can register to attend “I love you. I hate you. Customer feedback in a social world.” Click on it! You might even still be eligible for the Early Bird special!
To get you thinking about customer feedback in a social world [and there have been some terrific articles circulating, most recently from AdAge re: Boeing and The Right Way to Make Your Social-Media Mea Culpa -hat tip to Toby Bloomberg], here's a link to How Do I? Deal With Negative Comments...
I bet you have other interesting ones to share that you've either experienced personally or encountered. Some that come to mind include [from BRITE '10] Dave Carroll and United Breaks Guitars and Nestle and, from Coverings '10, The Main House which dealt with negative traveler reviews thanks to a groundswell of fan support - hat tip to Veronika Miller at Modenus.
Will you be there? Click on this link to register.
I can't wait to see you!
Visit Simple Marketing Now!
If you'd like to read our blog content in real time, visit Simple Marketing Now directly and consider subscribing to Content Talks Business.