'How About Making Customer Service More Social?', my latest post on MarketingProfs Daily Fix.
The discussion in the comments section has been robust. Perhaps you'd like to add to it?
Here's how the post ends:
"Humility, respect for customers, a willingness to appreciate individuals within corporate walls as well as outside, a desire to improve and truly delight, proper training, openness to a variety of perspectives, a willingness to empower and be human and a strong desire to listen. All characteristics of a social customer-service company.
What would you add?"
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